Privacy Policy

This Privacy Policy forms part of the wider Data Protection Policy.

The Rights of Individuals

The right to privacy

This policy explains how we respect the privacy of everyone that we have contact with.  The policy is relevant to anyone we are in contact with and collect data from, whether on a paper form or electronically on our website.

Whenever the data protection policy is changed, we will communicate the new policy to those who have given us their contact details and consented to stay in touch.  It will also be published on the Cross Connecting website.

The rights to be informed, access, amend, transfer and delete information

Individuals can contact Cross Connecting to:

  • be informed as to the purpose of the data processing and the lawful basis for this processing;
  • access their personal data and to request rectification or deletion if it is inaccurate or incomplete;
  • restrict and/or object to the processing of their data;
  • transfer their personal data – allowing them to move, copy or transfer the personal data that we hold to another organisation in a safe and secure way; or
  • receive a copy of all of their personal data, whether held on computer or paper. This is formally known as a subject access request and needs to say why the information is processed, anyone it may be disclosed to, and the source of the data. The request may merely say, “I want to see what you hold about me”.

These requests may require us to take legal advice and so all requests should be directed immediately to the Data Protection Officer by email to hello@crossconnecting.co.uk .

The Data Protection Officer will check the identity of the person requesting, acknowledge receiving the request, log the request and respond accurately and completely without delay and at the latest within one month of receipt.

Cross Connecting may extend the response period by a further two months where requests are complex or numerous.  If we do, we will inform the individual within one month of the receipt of the request and explain the reason for the extension.

If a request remains unresolved, individuals can complain to the Information Commissioner’s Office at https://ico.org.uk/concerns.

Cookies

What are cookies?

Cookies help organisations improve how websites display on devices and improve how they function for people.  They are small, anonymous, unique strings of text sent from websites to people’s devices (the internet browser and the hard drive) when people visit websites.

Our use of cookies

Our websites send two cookies.

  • One cookie allows us to know when someone’s device returns to the website. If they log into our websites, this session cookie is key to staying logged in during the visit.  If we have to investigate a problem, the cookie allows us to retrieve the last date, time and web-page that they visited the website.  Session details are only stored temporarily (normally less than 24 hours) and the cookie effectively expires as soon as the internet session expires.
  • The other cookie helps us to see how the website is performing and used. This Google Analytics cookie allows us to collect the “IP address” allocated to people’s devices that day (not your name), the type of browser and device, any anonymous socio-demographic information that Google has consent from them to share, any links that they have used to get to the website, the pages they have visited and for how long.  Google Analytics aggregates the information for all users so that we can identify where the website isn’t working well, how people arrive at the website, and how we can improve our services and the use of our services.  We do not combine the information with other personal data to identify people.  You can read Google’s policy here: https://policies.google.com/privacy.Third party cookies and pixels

We use YouTube to embed videos on our websites and they may send cookies to people’s devices.  We cannot control cookies from these or any other third-party websites, but the privacy statements explain how they are used.

We use social media providers such as Facebook and Instagram to let people know about our events.  They use cookies and “pixels” to track the effectiveness of adverts.

Managing cookies and pixels

Our websites will only function properly when the two cookies are fully operating, but people can block or limit how cookies work on their devices under “Settings” in their internet browser and can also block the Google Analytics cookie at https://tools.google.com/dlpage/gaoptout.

Social media cookies and pixels can be managed by changing the settings on social media accounts, internet browsers and email accounts.  People can also opt-out of or limit how advertising cookies and pixels work on devices with the Network Advertising Initiative.  See http://optout.networkadvertising.org/ and the Digital Advertising Alliance website  http://optout.aboutads.info/.

Data Integrity

For users that register on our platform, we store the personal information they choose to provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.